Shipping Policy
At Artel Retro, we are committed to delivering your order as quickly and safely as possible. Please review our shipping procedures, rates, and estimated delivery times below.
Processing Time
We process orders within 2 business days (excluding weekends and holidays). If you place your order on a non-business day, it will be processed the following business day. Please note that holiday volumes may cause slight delays of a day or two.
Warehouse Location: Our warehouse is based in China. Once your package lands in your destination country, it will be delivered by your local carrier.
Shipping Rates
Limited Time Offer: Enjoy Free Standard Shipping on all orders over $99 USD.
- Standard Shipping: $9.99 USD (Orders under $99)
- Expedited Shipping: $24.99 USD
Estimated Delivery Times
Note: Delivery dates are estimates and cannot be guaranteed.
| Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| United States | 6-12 business days | 5-7 business days |
| United Kingdom | 6-12 business days | 3-4 business days |
| France | 6-12 business days | 3-4 business days |
| Canada | 10-13 business days | 8-10 business days |
| Germany, Italy, Spain | 6-12 business days | 5-7 business days |
| Australia | 6-10 business days | 4-7 business days |
| Mexico, Austria, EU | 6-12 business days | Not Available |
| Asia | 5-8 business days | Not Available |
| Middle East | 7-12 business days | Not Available |
| Rest of World | 9-15 business days | Not Available |
Track Your Order
Once your order has shipped, you will receive an email with a tracking number. You can track your package status at any time here: Track My Order
Customs & Duties
No additional custom fees or tariffs will be charged.
On the rare occasion that you are contacted by our courier partner to complete a customs form, please complete and pay the invoice then contact our Concierge Team at support@artelretro.com to be reimbursed.
Pre-Orders
For pre-order items, we provide an estimated shipping date. Please note that these dates are estimates and not guarantees. Pre-orders are charged at the time of purchase. If your order contains both in-stock and pre-order items, the entire order will ship together once all items are available.
Lost Packages & Insurance
While we hand packages over to shipping carriers, we understand that issues can happen. You are responsible for tracking your package.
- Claims Window: Any claims for lost packages must be filed within 21 days of the order being shipped.
- Delivered but Missing: If your tracking says "delivered" but you have not received it, please email us immediately. We will verify the information and start an insurance claim for you.
Damages & Accidents
If your package arrives damaged, or you suspect damage:
- Clearly state the damage on the receipt before signing for the package.
- Take photos of the damaged items and the packaging materials.
- Keep all packaging materials for inspection.
- Contact our Concierge Team within 2 working days.
Order Changes & Incorrect Addresses
If you need to change or cancel your order, please contact our Concierge Team at support@artelretro.com ASAP. We are not responsible for failed deliveries due to incorrect addresses or contact information provided by the customer.
Questions? Contact our Concierge at support@artelretro.com