FAQ’s

Artel Retro is pleased to offer international shipping on all orders, processed within 1-5 business days (Monday to Friday). For orders totalling $99 or more, we provide free shipping.

Delivery times vary by destination; for specific shipping estimates, please feel free to contact our customer service team. For multi-item orders, all items will be shipped together once available.

Kindly note that refusing delivery may result in additional fees.

If you need to make any changes to your order, such as updating address details or adjusting item sizing, please contact our customer service team immediately. While we’ll do our best to accommodate your request, we cannot guarantee any amendments once your order has been processed. If your order has already been processed, Artel Retro cannot accept responsibility for incorrect details provided at checkout.

You will receive a confirmation email upon placing your order, and you will also receive an email once it has been shipped. If you have any further inquiries, please reach out to our Customer Service team, who will provide you with an update on your order status.

Artel Retro currently accepts a variety of payment methods for your convenience, including Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.

If you wish to return an item, please note that it must be in brand new condition—unworn, unwashed, unaltered, and undamaged. The original product tag and packaging buckle must be included. Returns should be initiated within 7 days of receiving your order. Items marked as final sale are not eligible for a refund. Additionally, please be aware that return shipping costs are the responsibility of the buyer. If you have any questions or need assistance with your return, our customer service team is here to help.

Custom Sizing is our complimentary, made-to-measure service designed to ensure your Artel Retro piece provides a flawless, personalized fit.

You simply submit your exact measurements using our custom sizing form when placing your order, and our tailors will craft the garment specifically to your body's unique proportions.

Your custom piece will be processed within our standard timeframe of 14 business days before it is shipped.

Because these pieces are crafted specifically for your unique measurements, all custom-sized orders are final sale and non-returnable.

To ensure the perfect fit, we will need your key dimensions in centimeters (cm):

• Bust
• Waist
• Hips
• Desired Length

Yes, we ship worldwide and offer free standard shipping on orders over $99 USD.

Expedited Shipping avaliable, please visit our Shipping Policy for more information.

For standard (non-custom) items, we gladly accept returns and exchanges within 7 days of your delivery date. Please note that these returns are subject to a 10% restocking fee (minimum $20).

Once your order has shipped, you can easily track its journey by entering your tracking details here.

We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, Amex, Diners Club), PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, and iDEAL.

To preserve the beautiful quality and fabric of your garment, we recommend laying it flat to dry, avoiding direct sunlight, and ironing only at a low temperature.