Our Pieces are crafted in European sizing (34–42). We recommend consulting our Size Chart for precise measurements before placing your order. If you fall between sizes or have a unique silhouette, our complimentary custom sizing service ensures a flawless fit — simply visit our Custom Sizing Request page to get started.
What does "One Size" mean for Aurorette pieces?
When a piece is listed as "One Size," it has been thoughtfully designed with a relaxed or adjustable silhouette that flatters a range of figures. However, if you have any concerns about fit, we warmly invite you to reach out — our complimentary custom sizing service is always available to tailor the piece to you.
How long will my order take to arrive?
All orders are carefully prepared within 2 business days. Estimated delivery times from dispatch are as follows:
United States: 6–12 business days
United Kingdom: 6–12 business days
Australia, UAE & Netherlands: 6–12 business days
International delivery timelines may vary slightly depending on customs processing in your country. You will receive a tracking number as soon as your order is on its way.
How does your complimentary custom sizing work?
We believe every woman deserves a garment that feels made for her — because it is. Simply visit our Custom Sizing Request page and share your measurements. Our atelier will adjust the piece to your specifications at no additional cost. Please note that custom-sized orders are considered final sale and cannot be returned or exchanged.
Do you ship internationally, and will I be charged customs duties?
Yes — We ship worldwide. To ensure a seamless experience, Artel Retro fully covers all international customs duties and import taxes. The total you see at checkout is your final cost, with no unexpected fees upon delivery.
What is your return and exchange policy?
We want you to love every piece. If something isn't quite right, you may initiate a return within 7 days of receiving your order. Please note that a 10% restocking fee applies (minimum $20 USD). Items must be unworn, unwashed, and in their original condition with all tags attached. To begin a return, please contact us at support@artelretro.com.
Can I return or exchange a custom-sized order?
Because custom-sized pieces are made exclusively to your measurements, they are considered final sale and are not eligible for return or exchange. We encourage you to review your measurements carefully before submitting a custom sizing request. Our team is happy to assist you with any questions before your order is placed.
How should I care for my product?
Our garments are crafted from delicate, high-quality materials including Tencel blends, tulle, satin, sequins, and eco faux fur. To preserve their beauty, we recommend the following:
- Hand wash or dry clean only
- Avoid wringing or tumble drying
- Store flat or on a padded hanger away from direct sunlight
- For sequined or embellished pieces, turn inside out before washing
When in doubt, professional dry cleaning is always the safest choice.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay for a seamless checkout experience. All transactions are processed securely in USD.
Do you offer free shipping?
Yes — we offer complimentary shipping on all orders over $99 USD. This applies to both domestic and international destinations. For orders below this threshold, shipping rates will be calculated at checkout based on your location.
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